Shipping Terms and Conditions
Lumenier’s shipping policies outline processing times, delivery methods, international shipping, and related terms for all orders.
Commercial Carriers
5.1 We accept USPS, UPS, FedEx, DHL, and all other commercial carriers Lumenier offers or chooses to fulfil your order ("Mail Carrier(s)") as reliable mail carriers and Lumenier's carriers of choice.
Shipping Address
5.2 We need a complete and valid street address to ship your products. We do not allow orders to be shipped to the following:
Freight Forwarders - We ship internationally to almost any country in the world ourselves.
Hotel and Convention Center Addresses - We have experienced issues with packages getting lost at hotels and convention centers. We require a permanent, verified, residential or established business address.
PO Boxes, including APO addresses - Shipments to PO Boxes and APO addresses may have limited shipping options. We recommend using a residential or business address if possible.
COD - We never ship Cash On Delivery. All products must be prepaid.
Export Compliance - We strive to fully comply with all U.S. laws, including embargoes on exports to designated countries, companies, and individuals.
Tracking and Lost Shipments
5.3 Depending on the type of USPS service chosen by Lumenier, the package may display a receipt from the USPS, but may not show any tracking information after the USPS has received it. Even mail service types that typically provide full tracking information to your location may sometimes not show any information beyond the USPS receiving the package. Lumenier has no influence or control over the internal processes of Mail Carriers or the local postal system of your country. Lumenier cannot be held liable for any mistakes made by a Mail Carrier or your local country's postal service.
If the tracking information for your package indicates receipt by any of Lumenier's mail carriers, Lumenier is not responsible if your package does not arrive at your location. No refunds will be provided if your package is lost in the mail system, either in the USA or in your destination country. Almost all packages sent by Lumenier arrive at their intended recipient. Please get in touch with the Mail Carrier directly if you have a shipping issue or need to file a claim.
Shipping Insurance
5.4 When Lumenier sends your order with any Mail Carrier, the delivery is not insured. Additional and optional "shipping insurance" may be offered for an additional charge at Lumenier's sole discretion.
Signature Requirements
5.5 None of the mail services offered by Lumenier requires a signature on delivery of your package. Only in certain instances, and at Lumenier's sole discretion, will a signature be required.
Customs, Duties, and "Return to Sender" Packages
5.6 For orders shipped outside the USA, you are solely responsible for any and all import duties your local customs office may impose on your order. If a package is returned to Lumenier due to the Mail Carrier's inability to collect customs duties or deliver the package to your provided ship-to address, Lumenier will not refund a) shipping costs from Lumenier to your location and b) the cost of returning the package back to Lumenier, when and if the package is returned to Lumenier If a package can not be delivered due to the issues listed in this paragraph and the overall value of your order is less than the cost of returning the package to Lumenier, Lumenier may elect to 'abandon' the package. If your package is abandoned, you will not receive a refund.
Backorder / Preorder Items
5.7 If your order contains items that are 'backordered', your entire order will be held until the backordered item(s) come(s) into stock. All orders ship complete. Partial shipments are only available under certain conditions and in the sole discretion of Lumenier. Items of your order that are not on backorder will be held in reserve for you, ensuring that no previously purchased item runs out of stock while we wait for the backordered item(s).
Shipping estimate delivery dates provided during checkout for orders containing a 'backordered' item are not valid, as the order cannot be shipped. The order will ship as soon as all products are in stock and available to ship together.
Cancelled Order Refunds
5.8 All orders that we decline due to a) violation of any of our shipping rules, or b) suspected fraud are automatically voided with your method of payment and canceled. In most cases, you will be notified of any order cancellations.
Shipment Times and Delays
5.9 Orders having all items in stock and placed before 2:30 pm EST Monday-Friday typically ship the same day. Exceptions may occur due to holidays, payment review delays, or other unforeseen issues. Orders placed after 2:30 p.m. EST will typically ship from our warehouse the next business day after your order is placed. Transit times for "Next-Day" and other expedited forms of shipping are calculated from the point in time that the Mail Carrier picks up an order from our warehouse after processing. In rare cases, and depending on your shipping address, it can take longer than indicated for a package to reach you. This delay is independent of the mail service you chose during check-out. The delivery time frames provided are averages for most mail pieces. Lumenier is not responsible if a Mail Carrier or your local country's postal service delays the arrival of your package due to customs holds or other issues. Lumenier does not provide refunds if your package is delayed.
Questions About Shipping?
If you have any questions regarding these Shipping Terms and Conditions, please do not hesitate to contact our team.
