Return Policy
At Lumenier, we are dedicated to ensuring our customers are satisfied and fully informed about our return process. This policy explains the conditions and guidelines for returns. By placing an order with Lumenier, you accept these terms.
Inspect Packages
Warning: It is highly recommended that you inspect the products ordered upon receipt and identify/report any issues BEFORE you try to fly, modify, construct, or use the product.
Standard Return Conditions
- Store: The merchandise being returned must have been bought from Lumenier.com. Any item bought from another store will not be accepted.
- Product Quality: Items purchased can only be returned if they are unused and unopened. Performing either of these actions voids the eligibility for return. We will not accept items that have been glued, adjusted, or tampered with from their original condition upon arrival.
- Included Items: Items returned must be in new condition, complete with manuals, accessories, and all other included items, still in their original packaging. Failure to include ALL items from the original shipment will automatically make your return invalid. If the product being returned included a promotional or free item (such as a battery strap), that item must be included in the return package.
- Period of Return: Lumenier offers a 30-day return policy on all unopened equipment, starting from the date the product was delivered to the customer. Any return requested more than 30 days after delivery will not be eligible for a refund.
Product Return Request
- Return Request: To initiate a return, please get in touch with our customer service representatives at support@lumenier.com. If accepted, a return label with an RMA number will be sent to you.
- Unwanted Product(s): If the product being returned is new and unwanted, the customer is responsible for arranging the return shipping, including any associated shipping costs. Tracking is not required when returning new and unwanted items, but it is strongly recommended for your protection. Lumenier is not responsible for loss or damage to merchandise during the shipping process.
- Defective Items: If the item you have received is defective upon arrival, contact us immediately at support@lumenier.com. In your initial email, please include photos/videos of your product, a detailed description of the issue, and a description of the steps you have taken to try to resolve it (if applicable). For returned merchandise found to be genuinely defective, Lumenier will ship out a replacement free of charge.
- RMA Warning: Lumenier is not responsible for returns sent before authorization from a customer service representative. RMA numbers expire 30 days after the date of issuance. If the RMA number reaches the 30-day expiration date before the product is returned, a new RMA will not be issued for the same order.
- Return Package: The customer is responsible for ensuring that the items being returned are securely packaged to prevent damage during transit. Lumenier is not responsible for damage during the return process and will deny a return if the product is damaged in transit to our facility.
Acceptance of Return
- Return Arrival: Please allow 3-5 business days for processing once your return arrives at our facility. Items requiring extensive testing could take up to 7-14 business days.
- Return Merchandise Authorization (RMA) Number: The issued RMA slip must be included inside the returned package.
- Product Inspection: Lumenier reserves the right to exchange, replace, or refund merchandise and not refund money if we deem that the product has been misused or modified in any form.
Product Types
- General Accessories: Products not explicitly listed, such as antennas, monitors, hardware, and general accessories, are covered by a (30) day manufacturer's defect warranty. Lumenier reserves the right to refuse any products that have been deemed damaged by the customer and are not related to a manufacturer's issue.
- FPV Cameras: FPV cameras are covered by a (30) day manufacturer's defect warranty. The warranty does not cover damage from external forces, electrical fire, power surges, water damage, or tampering. Once approved, an exchange or store credit will be provided.
- FPV Goggles: FPV goggles carry a (30) day warranty in the event of a manufacturer's defect. The manufacturer's warranty does not cover damage caused by drops, wear and tear, water damage, electrical damage, or alterations made by the user.
- Flight Controllers / ESCs/ VTXs: All flight controllers (FC), electronic speed controllers (ESC), video transmitters (VTX), power distribution boards (PDB), and similar electronic components are covered under a (15) day RaceDayQuads warranty. These items are covered in the event of a manufacturer's defect. This policy does not cover any of the following: user error, damage to components during installation/dismantling, modifications, power surges, electrical fires, or water damage. (Lumenier recommends testing all components for shorts before supplying power.)
- Motors / Servos: Motors and servos sold by Lumenier are covered by a (30) day warranty for manufacturer defects. If an issue occurs within (30) days, Lumenier will exchange the defective product. If the product is unavailable or has been discontinued, store credit may be issued. Motors with physical damage, modifications, or general abuse will not be eligible to receive credit and will be disposed of. NOTE** Please check all motor screws for proper length before spinning up.
- Ready-to-Fly Drones: Lumenier's ready-to-fly drones, built and sold by Lumenier, carry a 15-day return policy. In the occurrence of a malfunction, Lumenier will repair or replace it with an original or similar model. If a replacement model is not available, a store credit may be issued in its place. Lumenier holds the right to refuse any return that shows signs of modification, fire/water damage, electrical shorts, or general misuse. Lumenier recommends inspecting all RTFs thoroughly before supplying battery power.
- Batteries: Batteries produced and sold by Lumenier carry a (15) day warranty covering dead on arrival (DOA) and manufacturing defects. Excludes all batteries that show signs of misuse, overcharging, impact damage, or water damage. Lumenier must approve all battery returns. Customers must first email an image of the defective battery to support@lumenier.com. Upon approval, please dispose of the damaged battery safely. An exchange or credit will then be issued.
Decision
Lumenier’s Customer Service Representatives reserve the right to deny a return for any reason.
By purchasing from Lumenier.com, you, as a customer, agree to all terms and conditions within this return policy. If you require further clarification, please contact support@lumenier.com with any questions.
Questions About Return Policies?
If you have any additional questions regarding these Return Policy Terms and Conditions, please do not hesitate to contact our team.
